Terms of Service

By accessing or using the website of Kelresh LLP E-commerce ("we", "our", "us") or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

Kelresh LLP E-commerce is a certified Alibaba Channel Partner providing the following services:

• Alibaba Gold Supplier Membership — onboarding, setup, and management.

• Alibaba Value-Added Services (VAS) — including keyword advertising, trade assurance, and storefront optimisation.

• USA Alibaba — dedicated support for US market listings.

• Export consultancy and training for Indian SMEs.

The scope, deliverables, and timelines of any specific engagement are defined in the service agreement or proposal agreed upon between Kelresh LLP and the client.

As a user of our website or a client of our services, you agree to:

• Provide accurate, complete, and up-to-date information when requested.

• Not use our website or services for any unlawful purpose.

• Not attempt to gain unauthorised access to any portion of our systems.

• Not reproduce, duplicate, or resell any part of our services without prior written consent.

All content on this website — including text, graphics, logos, images, and software — is the exclusive property of Kelresh LLP E-commerce and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or create derivative works from any content on this website without our express written permission.

All service fees are outlined in the individual service proposals or agreements. Payment terms are as agreed in writing before the commencement of services.

Refunds, if applicable, are subject to the terms specified in the individual service agreement. In general, fees paid for completed work or third-party services (such as Alibaba membership fees) are non-refundable.

In case of any billing dispute, please contact us within 7 days of the invoice date.

Our website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

• The accuracy, completeness, or reliability of any information on this website.

• The results or outcomes of any service engagement.

• The uninterrupted or error-free operation of the website.

While we strive to deliver high-quality service, business results depend on multiple factors outside our control, including market conditions and client participation.

To the maximum extent permitted by law, Kelresh LLP E-commerce shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

Our total liability for any claim arising out of a service engagement shall not exceed the total fees paid by you for that specific service.

Our website may contain links to third-party websites, including Alibaba.com. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage arising from your use of them.

Both parties agree to keep confidential any proprietary or sensitive business information shared during the course of a service engagement. This obligation survives the termination of any service agreement.

We reserve the right to suspend or terminate access to our website or services, without notice, if we believe you have violated these Terms or applicable laws.

You may terminate a service engagement by providing written notice as specified in your service agreement.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

If you have any questions about these Terms of Service, please reach out to us using the contact information provided in our Contact page.